As Skillvi Technology Pvt. Ltd. only offers remote services, where a System Administrators time is the only real product, there are no "Delivery Charges". If a job requires travel, this will be agreed before hand and appropriate expenses included in the quote for work. (Mostly, all support are given online)
As web development is a task of time, where the finished product is a provisioned and deployed, once Skillvi Technology Pvt. Ltd. has started on a task we cannot offer a refund.
However, if Skillvi Technology Pvt. Ltd. is unable to complete the task due to problems on our end, we will first communicate with the client to work out the best solution and, if appropriate, we will offer a full refund if we have only spent a short amount of time on the task as a whole. It is our aim to always keep communication channels open so as to avoid these scenarios completely.
If you have a recurring service with Skillvi Technology Pvt. Ltd., all charges are paid in advance during the billing cycle and are non-refundable. For billing cycles of 1 month or longer, and where a refund has been requested, please see below regarding cancellation.
Skillvi Technology Pvt. Ltd. does not offer a returns policy due to the fact that our work is based on Time, and due to the laws of the universe, we cannot currently return time (that is impossible ! )
We appreciate that sometimes clients make mistakes when ordering services, or may change their mind before we start working on the project. If this is the case, simply contact us at the soonest possible instance before we commence work, and we will gladly cancel the service and offer a full refund. If we have already started and are a considerable way into the task, we reserve the right to request payment for at least the time spent working on the project.
Skillvi Technology Pvt. Ltd. reserves the right to charge a cancellation fee on projects of $100 or above if cancelled with less than 48 hours before Skillvi Technology Pvt. Ltd. is due to commence work, this will generally be no more than 30% of originally agreed invoice or the forfeit of the initial 50% upfront fee if that was paid.
If you have a service that is recurring with Skillvi Technology Pvt. Ltd. and wish to cancel it, please contact us to let us know at least 7 days before your next billing date and we can terminate your services for you. Please note that services will continue to operate until the next billing date if you have cancelled, but you will not be billed again unless you have other services with us. Therefore, if you cancel mid billing cycle you will get what you paid for, and you dont have to worry about cancelling on an exact date to get the most out of the service.
For further information about our policies, or to request copies of your personal information held by us, or to make a complaint about the handling of your personal information, please call us on (+91) +91-8076855472 or email us at [email protected].
You may also contact us to correct any details in your personal information that we hold.
Skillvi Technology Pvt. Ltd.